Widerrufsrecht

We have a 30-day return policy, so you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and unworn, with all tags and in the original packaging. You will also need to provide a receipt or proof of purchase. To initiate a return, you can contact us at lusawave@sapo.pt. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we will send you a return shipping label, as well as information on how to ship and where to send your package. Items returned to us without a prior return request will not be accepted. You can always contact us with any questions at lusawave@sapo.pt.

Damages and Problems

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive an incorrect item so we can assess the problem and correct it.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), personalized products (e.g., special orders or custom items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to ensure you receive the items you want is to return the item and, after acceptance of the return, make a separate purchase of a new item.

European Union 14-Day

Cancellation Period Regardless of what is mentioned above, if items are shipped to the European Union, you have the right to cancel or return your order within a 14-day period, for any reason and without obligation to provide a justification. As mentioned above, your item must be in the condition you received it, unused and unworn, with all tags and in the original packaging. You will also need to present the receipt or proof of purchase.

Refunds

 We will notify you after we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you will automatically be refunded using your original method of payment within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at lusawave@sapo.pt.

Returns

Since all our products are made to order especially for each customer, we do not accept returns or exchanges for reasons such as: Incorrect size selection; Change of mind; Personal preferences; Error in the address provided by the customer. Please carefully check the size guide and product details before finalizing your purchase.

Damaged or Defective Products

If your order arrives damaged, defective, or with a printing error, please contact us within 14 days of receiving your order. To process your refund or replacement request, please send: Order number; Clear photographs of the product; Description of the problem. After analysis, we may offer: Full refund; Free reshipment of the product; Store credit.

Lost Orders

If the order is considered lost by the carrier, we will proceed with reshipment or refund after confirming the situation.

Incorrect Address

The customer is responsible for providing the correct address at the time of purchase. If the order is returned due to an incorrect or incomplete address, a new shipping fee may be charged to resend the product.

Right of Withdrawal (European Union)

According to European law, consumers normally have the right to cancel online purchases within 14 days. However, this right does not apply to personalized or made-to-order products. Our products are made individually after each order, therefore they fall under this legal exception.

Contact

For any questions related to returns or refunds, please contact us: Email: lusawave@sapo.pt Store: LusaWave We have a 30-day return policy, so you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the condition you received it, unused and unworn, with all tags and in the original packaging. You will also need to provide a receipt or proof of purchase. To initiate a return, you can contact us at lusawave@sapo.pt. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we will send you a return shipping label, as well as information on how to ship and where you should send your package. Items returned to us without a prior return request will not be accepted. You can always contact us with any questions at lusawave@sapo.pt.

Damages and Problems

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive an incorrect item so we can assess the problem and correct it.

Exceptions/Non-Returnable

Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), personalized products (e.g., special orders or custom items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Contact us if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to ensure you receive the items you want is to return the item and, after the return is accepted, make a separate purchase of a new item.

14-Day Cancellation Period

for the European Union Regardless of the above, if items are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without being required to provide a justification. As stated above, your item must be in the same condition as when you received it, unused and unworn, with all tags and in the original packaging. You will also need to provide your receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and will let you know whether your refund has been approved or not. If approved, you will be automatically refunded to your original method of payment within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at lusawave@sapo.pt.